Return & Refund Policy

Craftomania Buyer Protection

Craftomania.in has a customer-friendly return and refund policy to ensure your online purchase is completely stress-free.

We offer 100% Buyer Protection for our valued customers. Your payment is not released to the seller until the product is received by you and you are satisfied with it.

We are committed to supporting you before and after your purchase. While no system is perfect, we have carefully designed our policies to ensure there are no unpleasant surprises after your purchase.

What is Craftomania’s Return Policy?

You can request a return under the following conditions:

Product received in damaged / defective / broken condition
Product is not as per description or images on the website
Product does not meet expectations due to quality, color, or design issues

Return Conditions

Items must be returned in their original condition
Include all bills, tags, and packaging
Return request must be raised within 7 days of delivery
Requests after 7 days may not be accepted

Non-Returnable Items:

Consumables (food, beverages, bath & beauty products)
Bulky items (furniture, statues, paintings, mandirs)
Custom-stitched or personalized products

How to Raise a Dispute?

You can register your dispute using either of the following methods:

Option 1: Email Support

Send an email to support@craftomania.in within 3 days of delivery with:

Order Number
Clear images of damaged/defective/wrong product

These images help us validate and resolve your issue quickly with the seller.

Option 2: Contact Seller Directly (Faster Resolution)

Follow these steps:

Log in to your account on www.craftomania.in
Go to “My Account”
Select your order
Click on “Raise Dispute”
Enter details and upload images
Click “Submit / Raise Dispute to Seller”

If you are not registered, create an account on the website or email us directly.

Resolution Timeline

Seller will respond within 3 business days
You will receive instructions for return or resolution
Use a trackable courier service for returning items

If Seller Does Not Respond

If the seller does not respond within 3 business days or your issue is not resolved satisfactorily:

Email us at support@craftomania.in

Our team will step in and ensure a fair and timely resolution.

Final Note

At Craftomania, your trust matters. We aim to create a safe, transparent, and satisfying shopping experience for every customer.